Privacy Policy

1. Who We Are

LUÍS FILIPE DUARTE SANTOS is operated by LUÍS FILIPE DUARTE SANTOS, a Portuguese sole trader, at Lg. St. Liliana Antunes, 99, 7119-775 Ermesinde, Portugal. We are the data controller for personal data collected through this website.

2. Information We Collect

We may collect the following personal data: your name and phone number when you submit an order request; your name, email address and message when you use the contact form; technical data such as IP address, browser type and pages visited, collected automatically by analytics cookies (only if you consent).

3. How We Use Your Information

We use your name and phone number solely to process and confirm your order by telephone and arrange delivery. We use contact form data to respond to your enquiry. We use analytics data (with consent) to understand how visitors use our site and improve the user experience. We do not sell your data to third parties.

4. Legal Bases for Processing (UK GDPR)

Order data: Article 6(1)(b) - processing necessary for performance of a contract. Contact enquiries: Article 6(1)(f) - legitimate interest in responding to customer communications. Analytics and marketing cookies: Article 6(1)(a) - your consent, which you may withdraw at any time via the cookie settings on this site.

5. Sharing Your Information

We may share your delivery address and name with our courier partner solely for the purpose of fulfilling your order. We do not share your data with any other third parties for marketing purposes. If we use Google Analytics or Google Ads, data may be processed by Google LLC in accordance with their privacy policies.

6. Data Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. Our website is served over HTTPS.

7. Your Rights

Under UK GDPR you have the right to: access the personal data we hold about you; request correction of inaccurate data; request erasure of your data; object to processing based on legitimate interests; request restriction of processing; data portability (where applicable); and lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by post at ICO, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

8. International Data Transfers

Some of our service providers (including Google) may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK ICO.

9. Data Retention

Order data is retained for six years in line with UK accounting requirements. Contact form data is retained for 12 months unless you request earlier deletion. Analytics data is retained in accordance with the relevant service provider's policies.

10. Children's Privacy

Our website and products are intended for adults aged 18 and over. We do not knowingly collect personal data from children.

11. Third-Party Services

We may use Google Analytics (_ga, _gid cookies) and Google Ads conversion tracking (_gcl_au, _gcl_aw) subject to your cookie consent. If you consent, these services collect anonymised usage data. We also embed a Google Maps iframe on our Contact page, which may set cookies from Google. Full details are in our Cookie Policy.

12. Cookies

Please see our Cookie Policy for full details of the cookies we use and how to manage your preferences.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of the site following any changes constitutes acceptance of the updated policy.

14. Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at [email protected] or by post at LUÍS FILIPE DUARTE SANTOS, Lg. St. Liliana Antunes, 99, 7119-775 Ermesinde.